Official Website of Lake Havasu City

The mission of the Support Services Division is to provide all civilian and sworn personnel of the Lake Havasu City Police Department with the resources required to effectively perform their assigned duties and to enhance the capabilities of the department. Each section within the Support Services Division is an integral part of the planning and management of a broad range of services provided to the organization. The Division is broken down into five sections, namely the Professional Standards Bureau, Records Division, Emergency Communications, Jail Operations and Budget Development and Oversight.

Holding Facility

Lake Havasu City Police Department's prisoner process and 24 hour holding facility is located within the Police Department building at 2360 McCulloch Boulevard, Lake Havasu City, Arizona, (928) 680-5409. The holding facility has 18 single-bunk housing cells, Inmate dormitory with 14 beds, two holding cell areas, and state-of-the-art computerized fingerprinting equipment. Last year nine (9) detention officers booked, processed, housed, and transported to the courts over 3,500 prisoners for an average of approximately eight (8) new prisoners per day. In addition to daily temporary bookings, the facility also provides housing and supervision for the Lake Havasu Consolidated Courts Work Release Program. During 2010 the LHCPD facility housed and managed male and female DUI prisoners for a total of 2400 sentenced days. Currently as of October 2011 we have exceeded 2700 sentenced days in the program.

Court Appearance

Prisoners are “Arraigned” within 24 hours of their arrest for their initial court appearance to the Consolidated Courts located in the Mohave County Building at 2001 College Drive, Lake Havasu City, Arizona (928) 453-0705. Initial court appearances are held for public attendance at the Consolidated Court Building Monday through Friday starting at 9:00 a.m. via video monitoring, on Saturdays, Sundays, and Holidays court begins at 8:00 a.m. via the same video monitoring system. Family members are welcome to attend the arraignment on the weekend at the Lake Havasu Police Department building. All attendees must be present prior to 7:00 a.m. and must have valid ID and are subject to being denied access to the jail/court proceedings, depending on volume and circumstance the Police Department or jail staff determine to be unsafe. Prisoners unable to post a bond prior to their initial court appearance will remain in the holding facility until disposition of their case from the courts. Prisoners arrested for felony charges and/or misdemeanor domestic violence charges cannot be bonded prior to their initial court appearance.

The judge will release, require/set a bond, or remand the prisoner to the custody of the Mohave County Sheriff or the La Paz County Sheriff. Prisoners with a bond will be remanded to the Mohave County Sheriff and will be transported and turned over to their Substation located at 3500 North Highway 95, Lake Havasu City, Arizona (928) 764-3535. Prisoners who are ordered released by the court will be released at the Lake Havasu Police Department holding facility after processing. All prisoners sentenced on a misdemeanor offense will serve their time either at the Lake Havasu City Jail or La Paz County Jail, located at 1109 Arizona Ave, Parker Arizona 85344, 928-669-6141, or Mohave County Jail located at 501 S. Highway 66, Kingman, Arizona 86401, 928-753-0759. Destination of the inmate will be determined by the courts.

Bail Bond

Full bond amount for each charge in the form of cash or bail bond will only be accepted at the front counter of the Lake Havasu Police Department. Credit card bonding can only be processed through the Lake Havasu Consolidated Court and during their business hours. The bonding company must be certified and approved by the Mohave County Superior Court clerk. A list of acceptable certified bond agencies is available at the holding facility and all prisoners have access to this list and also have full access to telephones to make such bond arraignments. Lake Havasu City Police Department employees are prohibited from endorsing or recommending any specific bail bond agency.

Inmate Visitation

Female visitation will be held on Saturday and Sunday between 2:00 p.m. and 4:00 p.m. Male visitation will be Saturday and Sunday between 4:00 p.m. and 6:00 p.m. All citizens requesting visitation to the jail will be required to present a valid form of government ID and are subject to search of their person and of their personal items prior to admission to the jail visitation area. All persons requesting access to visit an inmate can be denied by jail staff due to security or business issues without any notice.

Public Fingerprinting

Currently “public fingerprinting” is offered to the community Monday through Thursday from 4:00 p.m. to 6:00 p.m. An appointment is required by calling (928) 855-1171 or 928-680-5409. The fee for “public fingerprinting” is $22.00 and is due and payable upon completion.

“Court ordered prints”, are taken for programs such as the “Cite and Release Program” or “Prints and Photos” ordered by the courts as a requirement of a plea agreement or mandated by Arizona State Law. These appointments are scheduled for completion Monday, Wednesday and Friday from 2:00 p.m. to 4:00 p.m. All appointments can be scheduled by calling 928-855-1171 or 928-680-5409.

The Lake Havasu City Public Safety Dispatch Center operates 24 hours a day, 365 days a year.

Dispatchers are the first link in the Public Safety chain. They receive the calls for service, send the appropriate responders, give instructions to assist citizens, and all the while hold the lives of the citizens and the responders in their hands. Dispatchers are the unseen partners of police officers, firefighters and medical personnel. They receive specialized training in communication skills, handling critical incidents, emergency medical dispatching, and multi-tasking, so that they may effectively serve the needs of the community and the first responders.

Using sophisticated radio communication, mobile data browsers, and a Computer Aided Dispatch (CAD) system, the Dispatch Center is able to take requests and expedite the dispatch of emergency personnel. Dispatchers take calls for service by phone, both 9-1-1 and non-emergency lines, by radio, from lobby walk ups, and requests from other agencies. In addition, the Dispatch Center is the Public Safety Answering Point (PSAP) for all 9-1-1 calls in the city, including Fire and EMS. They are trained to ask callers specific questions designed to gather critical information quickly to ensure the citizen and the responder the best and safest response.

Often the skill of the dispatcher enables an officer to stop a crime or a firefighter to save a life. The ability to multi-task is a vital part of the Dispatcher's position as they are frequently listening to someone on the phone, assisting citizens after hours, communicating to officers and firefighters, and monitoring multiple radio frequencies, all at the same time. Sorting and prioritizing all of this information takes skill and a unique ability.

The Dispatch Center provides TDD service for the hearing and speech impaired members of the community and has the ability to connect with a language line to provide translation for over 170 languages.

Currently there are 14 full-time Dispatch positions, two supervisors, and one lead. The Dispatch Center operates with three dispatchers on duty almost 24 hours a day, handling six fire stations and 96 sworn officers. The Dispatch Center handles approximately 14,000 phone calls, 9-1-1 and non-emergency, per month, resulting in over 4000 police and 600 fire and medical calls per month.

Find out more about: (Q & A)

When to call 911

Situation IN-PROGRESS
Immediate threat of damage to property
Immediate threat of harm or loss of life to people
Little or no time delay between incident and call to 911
Any medical problem
Any type of fire

What questions to expect when you call 911

WHERE is the emergency?
WHERE is the caller?
WHAT is the emergency?
WHO is involved?
WHEN did this happen?
WHY did this happen?
HOW did this happen?
Was there a WEAPON involved?
Are there HAZARDS to the caller or responder?
Are there any INJURIES or medical issues?

What you should do if you call 911 by mistake

Stay on the line to verify with the Operator that there is no emergency
Verify Address
Verify Phone Number

What number to call if you need the police or fire department but it is not an emergency

(928) 855-4111
(928) 855-1171

The Records Section is a focal point for all other areas of the department. Information is collected and recorded here. National, State and Local statistics are disseminated from the Records Section.

Customer Service is provided thirteen hours a day. Lake Havasu City

To obtain a copy of a Police Report

Complete a written request, in person or by mail. (Electronic, telephonic or fax requests are not accepted.)
Provide the report number, date and location of incident or collision and names of all parties involved.
Cost: $10.00 - We accept payment for the exact amount of the report in the form of cash, check or money order payable to the Lake Havasu City Police Department.
The Records Division is currently comprised of 6 positions - a Records Supervisor, 4 Records Clerks and 1 Clerical Aide.

Accidents Reports Online

While accidents will still be available from the Records Section of the Lake Havasu City Police Department, we are pleased to offer the public the convenience of using the friendly online method.

To search for a report, users can enter the date of the accident, the report number, driver's name or location of the accident. The report can be printed immediately, at home or at the office. Should a person require a report prior to September 1, 2007, they can still retrieve it electronically by calling the Lake Havasu City Police Department Records Section at (928) 855-1171. The report can then be uploaded to the web site within one business day in most cases.

Citizens will be able to obtain reports online (normally within 48 hours of the accident). The charge is $10.00 per report and is payable by major credit card or debit card, as well as by an account through Police Reports, US, LLC.

Records
2360 McCulloch Blvd. N. Lake Havasu City, AZ 86403
Hours of operation - Public Window
Monday through Sunday 6:00 a.m. to 7:00 p.m.