HELP CENTER
LHCPD COMMUNITY UPDATE COVID-19
March 18, 2020

In order to ensure emergency services are available for priority calls, please do not call 911 for non-emergencies or for general questions about the Coronavirus.  The most accurate and up to date information regarding COVID-19 is found utilizing the following websites:

If you do not require immediate police assistance and it is NOT an emergency, please utilize our online services to submit crime reports, request police reports, request crash reports, vacation security checks, traffic enforcement and more. If it is not necessary to come to the lobby of the police department, please consider the website or a phone call to our non-emergency number to address your concerns.

Effective immediately, the Lake Havasu City Police Department Dispatchers are utilizing a specific questionnaire to screen all callers who desire or require an in-person response by a Police Officer or Firefighter.  Callers are advised that for the protection of first responders, a few questions are asked prior to their arrival.

 All callers are asked if anyone in the home has any of the following symptoms:

  • Measured body temperature greater than or equal to 100.4 degrees
  • Fever
  • Chills
  • Difficulty breathing or shortness of breath
  • Persistent cough
    • Any other new respiratory problems (i.e., persistent sneezing, wheezing, congestion, etc.)

    All callers are asked about their travel history and patient contact history:

  • If anyone in the household:
    • Traveled in the last 14 days (if so, where?)
    • Had contact with a person who has traveled from a known infected area in the   last 14 days (if so, what place)?
    • Had contact with someone with flu-like illness (if so, when)?
    • (If above is Yes) is he/she a healthcare worker?

If there are any “Yes” answers to questions above, the dispatcher gives the instruction “from now on, don’t allow anyone to come in close contact with him/her unless wearing appropriate personal protective equipment”.

Additionally, to minimize potential exposure to our first responders, callers experiencing non-emergent situations are asked if they are willing to speak with someone over the phone. Any caller requesting contact by phone does not require screening.

All police department ride-along requests and tours of the police department are suspended until further notice.  The LHCPD appreciates the community’s patience during this time.

Public Information Officer:  Sergeant Tom Gray

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