The mission of the Support Services Division is to provide all civilian and sworn personnel of the Lake Havasu City Police Department with the resources required to effectively perform their assigned duties and to enhance the capabilities of the department. Each section within the Support Services Division is an integral part of the planning and management of a broad range of services provided to the organization and falls under the supervision of the Support Services Division Captain. The Division consists of the Professional Standards Unit, The Dispatch Center, Records Unit, Jail Operations, and Property/Evidence.

PROFESSIONAL STANDARDS UNIT

The Professional Standards Unit is comprised of one sergeant who reports to the Professional Standards Lieutenant.  The Unit consists of one detective, and one background investigator. The Professional Standards Unit is responsible for:

• Conducting background investigations on applicants to ensure we hire individuals whose core values reflect those of the Lake Havasu City Police Department.
• Conducting internal misconduct and other administrative investigations.
• Managing the department's administrative investigation records.
• Conducting internal audits on processes and procedures.
• Managing the property and evidence room.
• Any other projects assigned by the Chief of Police.

COMMENDING A POLICE DEPARTMENT EMPLOYEE

Our employees are committed to ensuring a safe and secure community and doing so in a professional and ethical manner. Often times, positive service from the department or a particular employee may go unnoticed unless you bring it to our attention. Employees appreciate positive comments on the job they do and deserve to know they have performed well. When you have experienced service you feel is worthy of commendation, we would like to hear about it. Positive comments will be forwarded to the employee and his/her supervisors.

CITIZEN COMPLAINTS

The Lake Havasu City Police Department views all allegations of impropriety against its police personnel seriously and actively conducts an investigation on employee misconduct. For this reason, the complainant must ensure that their complaint is based on fact.

Misconduct may relate to unethical conduct, discourteous or abusive actions, excessive use of force, violation of a Lake Havasu City Police Department regulation, or violation of a city, state, or federal law.

HOW TO FILE A COMPLAINT

Complaints can be filed in several ways:

• By requesting a supervisor at the scene of the incident
• By calling the police department business telephone number and requesting to speak with the on-duty supervisor
  (928) 855-1171
• By filling out a Complaint/Commendation Form available at the police department
  COMPLAINT OR COMMENDATION FORM

False reporting, in an attempt to unjustly discipline or defame police personnel or to place their employment in jeopardy, can result in criminal charges or civil suit by the involved employee.

THE LAKE HAVASU CITY POLICE DISPATCH CENTER

For life threatening emergencies or serious crimes in progress, please CALL 9-1-1

For non-emergency police service, please call our non-emergency line.

The Lake Havasu City Police Department’s Dispatch Center is the Public Safety Answering Point (PSAP) for Lake Havasu City. A PSAP is responsible for answering all 9-1-1 calls in the city, including calls in need of Police, Fire, and Medical response, 24 hours a day, 365 days a year. The information gathered during this contact is critical for a positive outcome. Consequently, dispatchers are trained to handle a variety of call types. The job of a Public Safety Dispatcher is a unique career. Dispatchers are required to instill calm in the reporting party and obtain the pertinent information for responding units to ensure a safe and secure community. They complete these tasks while operating the telephone, radio and computer, and delivering critical response information. The role of the Public Safety Dispatcher is an essential link between the community and the first responders whom they serve.

WHEN TO CONTACT 9-1-1

•  Any in-progress or just occurred crime
•  Any medical emergency
•  Any crime involving weapons (guns, knives, bats, etc)
•  Any fire
•  Any time a suspect is still in or near the area
• Any imminent danger

WHAT INFORMATION THE DISPATCHER WILL NEED WHEN CALLING 9-1-1

•  The location where help is needed
•  The type of problem and if it is in-progress
•  Number of suspects
• Suspect description (race, sex, height, weight, clothing) and last known direction of travel
• What type of weapon was involved, if any
•  Any additional information that relates to the incident
• Vehicle description (color, year, make, model, license plate number), if any

The Lake Havasu City Police/Fire Department Public Safety Dispatchers are required to attend the Western Arizona Law Enforcement Training Academy, along with approximately six months of on the job training. This training allows the dispatchers to be adequately equipped with the tools necessary to assist the caller in reporting a crime or requesting emergency services. The Dispatcher's number one priority is providing the caller with the correct services in a timely manner. Often times, dispatchers will ask the necessary questions in a fast paced manner in order to provide the responding units with the most updated information. By providing the Dispatcher with the requested information, this will ultimately benefit the citizen calling as well as the emergency responders.

WHEN TO CALL THE NON-EMERGENCY LINE

The non-emergency line should be used to report calls that are not life threatening. When requesting services for non-emergency calls for service, it may be necessary for a dispatcher to place non-emergency calls on hold in order to answer incoming 9-1-1 calls.

WAYS TO REPORT A CRIME

• Emergency:  9-1-1 (Call, TTY and Text)
  9-1-1
• Non-Emergency
  (928) 855-4111
• Silent Witness
  (928) 855-TIPS (8477)
• City mobile app
  HAVASUNOW
• Text-a-Tip: Text your tip to “274697” (CRIMES)
• Submit an Email Tip
  TIPSUBMIT.COM
• Lake Havasu City Police App: Available through Google Play and the Apple App Store.

The Dispatch Center and Records Unit are managed by the Support Services Lieutenant. The Dispatch Center is typically staffed with a Dispatch Supervisor and 13 Dispatchers. The Dispatch Center dispatches for the Fire Department and Police Department, to include Animal Control.  Total calls received equal approximately 10,000 phone calls per month (9-1-1 and non-emergency). The Dispatch Center is also responsible for answering all after hours calls for the city including the Water Department, Street Department, Parks Division, and Wastewater Division. The Dispatch Center also provides TDD service for the hearing and speech impaired, and it has the ability to connect with a language line to provide translation for over 170 languages.  In April of 2017, the Lake Havasu City Dispatch Center became the first in the state of Arizona to receive text to 9-1-1, allowing citizens, who are unable to call, the ability to access emergency services.

A Public Safety Dispatcher is the critical link between the community and units in the field. Dispatchers are here to serve citizens and help first responders ensure a safe and secure community. From the greatest of disasters to the most basic of questions, dispatchers are just a call away any time of day or night.

RECORDS UNIT

The Records Unit is a focal point for all other areas of the department. Information is collected and recorded here. National, State and Local statistics are disseminated from the Records Unit.

Hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday and 8:00 a.m. to 12:00 p.m. on Saturday and Sunday.

CRASH REPORTS

While accidents will still be available from the Records Unit of the Lake Havasu City Police Department, we are pleased to offer the public the convenience of using the friendly online method. Click the link below to obtain crash reports online.

To search for a report, users can enter the date of the accident, the report number, driver's name or location of the accident. The report can be printed immediately, at home or at the office. Should a person require a report prior to September 1, 2007, they can still retrieve it electronically by calling the Lake Havasu City Police Department Records Unit. The report can then be uploaded to the web site within one business day, in most cases.

Click the link below to see a full list of all city fees and charges.

JAIL OPERATIONS

HOLDING FACILITY

Lake Havasu City Police Department's prisoner process and 24 hour holding facility is located within the Police Department building at 2360 McCulloch Boulevard, Lake Havasu City, Arizona, (928) 680-5409. The holding facility has 50 single-bunk housing cells, Inmate dormitory with 16 beds, two temporary holding cell areas, and state-of-the-art computerized fingerprinting equipment. Detention Officers book, process, monitor and house, and transport prisoners daily. In addition to daily temporary bookings, the facility also provides housing and supervision for the Lake Havasu Municipal Court, Justice Court Work Release/Veterans Court/Community Service Programs for individuals that qualify. 

COURT APPEARANCE

Prisoners are “Arraigned” within 24 hours of their arrest for their initial court appearance to the Municipal and Justice Courts located in the Mohave County Building at 2001 College Drive, Lake Havasu City, Arizona (928) 453-0705. The initial court appearances are conducted remotely to the courts from the jail. In itial court appearances are held for public attendance at the Mohave County Building, located at 2001 College Dr. Lake Havasu City, AZ (928) 453-0705. Court hours are Monday through Friday starting at 9:00am. Weekends and Holidays the Court building is closed however the remote arraignments start at 8:00am.

The judge will release, require/set a bond, or remand the prisoner to the custody of the Mohave County Sheriff. Prisoners with a bond will be remanded to the Mohave County Sheriff and will be transported to the Mohave County Detention Facility in Kingman, AZ.  Prisoners who are ordered released by the court will be released at the Lake Havasu Police Department holding facility after processing. All prisoners sentenced on a misdemeanor offense will serve their time either at the Lake Havasu City Jail or Mohave County Jail located at 501 S. Highway 66, Kingman, Arizona 86401, (928) 753-0759. Destination of the inmate will be determined by the courts.

BAIL BOND

Bond payment can be paid at the Mohave County Building Monday through Friday 8:00am - 5:00pm. Credit card bonding can only be processed through the Courts. After hours, weekends and holidays, bond payment can be accepted at the Lake Havasu City Police Department Bail Bond compan ies can also accept credit cards.

INMATE VISITATION

Female visitation will be held on Saturday and Sunday between 10:00 a.m. and 11:00 a.m. Male visitation will be Saturday and Sunday between 11:00 a.m. and 12:00 p.m. All visitors must have been checked in at the front desk prior to 5:00 p.m. in order to accommodate a 5:30 p.m. visitation.  All citizens requesting visitation to the jail will be required to present a valid form of government ID and are subject to search of their person and of their personal items prior to admission to the jail visitation area. All persons requesting access to visit an inmate can be denied by jail staff due to security or business issues without any notice.

PUBLIC FINGERPRINTING

Currently public fingerprinting is offered to the community Monday through Thursday from 2:00 p.m. to 4:30 p.m. An appointment is required. There is a fee for public fingerprinting that is set by the City. The fee is due and payable prior to fingerprinting.

“Court ordered prints”, are taken for programs such as the “Cite and Release Program” or “Prints and Photos” ordered by the courts as a requirement of a plea agreement or mandated by Arizona State Law. These appointments are scheduled for completion Monday through Thursday from 2:00 p.m. to 4:30 p.m. All appointments can be scheduled by calling one of the phone numbers below.