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Lake Havasu City’s Information Technology “IT” is a strategic part of the City. IT strives to implement technological solutions that transform its business partners into proactive, effective and responsive constituents to the City. It upholds the City’s values: Dedicated, Creative and Bold. City IT implements solutions to enrich the community.

The city does not introduce technology for the sake of technology. IT takes a strategic approach utilizing IT Governance to guide the technological future of the City. IT approaches projects and changes from a value-added standpoint, asking, “How does the technical solution improve its customer’s effectiveness?” based on the needs of the City, its citizens, trends and expectations to then determine prioritization for future technology needs.

The City has developed its strategic plan around technological values and overall Citywide strategic direction.

Technology Strategy

DEDICATED

DEDICATED TO CUSTOMER SERVICE

IT is dedicated to providing positive and effective solutions for every customer it supports.

  1. Standardization for supporting customers is a key initiative within IT.
    1. Single point for incident management and project requests
    2. Extensive reporting and tracking for incident and ticket management
  2. Foster employee technology development
    1. Provide a Citywide E-Learning center.
    2. Provide technology-training sessions.
  3. Implement Mobile Data Management “MDM” solution that helps provide device agnostic, and anywhere mobile support.
DEDICATED TO CHANGE

Technological changes are inevitable. The City is looking for ways to do more with less. Discovering solutions that enable its users to operate effectively and proactively is a primary task of IT.

  1. To apply technical solutions, IT will have a transparent body of individuals who help drive change.
  2. Technology Governance Committee “TGC”– The TGC is a cross functioning team who represent the City’s stakeholders. They assist in change management, vetting new technologies, prioritizing projects and aligning IT innovations with the City’s overall strategic goals.
  3. IT Leadership Sub Committee “ITL”– The ITL is dedicated to delivering projects and priorities set forth by the TGC on time and within budget. The ITL will recommend projects and innovations to the TGC for adoption. The ITL are representatives internal to IT who oversee daily operations.
DEDICATED TO SECURE INFORMATION

The security of our customer’s information is of the utmost importance. City IT is committed to innovations that secure customer data and the City’s infrastructure.

  1. LHC IT has implemented and developed a robust security infrastructure. IT must continue to evolve infrastructure and security programs to adapt to changes in cyber defense.
  2. While IT has an Incident Response Plan “IRP”, they must continue to adapt these plans to its infrastructure and make changes to cyber security policies set forth by the Nations Institute of Standards and Technology “NIST“
  3. Cyber Solutions Current/future Deployed
    1. Anti-Malware – Data breach prevention
    2. Zero Trust Access – Secure Remote Access
    3. Two-Factor Authentication – Requires 2 factors to be granted network access
    4. NAC – Network Access Control
    5. Next-Gen Intrusions Prevention
    6. Encrypted VPN – All VPN Traffic Encrypted
    7. Zero-Day Threat Protection
    8. ICSA Advance Threat Defense – Sandboxes prior to approval

CREATIVE

CREATIVE TECHNOLOGY SOLUTIONS

Provide proactive technical solutions fitting todays needs while being expandable for future growth.

  1. Utilizing cloud technology by providing systems that foster a business-anywhere approach.
    1. Device agnostic technology is a driving force in tomorrow’s technology.
    2. Leverage Cloud technology is for efficiencies, agility and faster resolutions.
    3. Focus on customer service and solutions, rather than monitoring and maintaining technical infrastructure.
CREATIVE PARTNERSHIP WITH TECHNOLOGY VENDORS
  1. Employ strategies with technology vendors to leverage them as a resource and partner to the City.
  2. Develop partnerships allowing the City to have a greater economical portfolio with its partner.
  3. Leverage standardization of solutions and services for cost controls.
  4. Work with partners, collaborating on Smart City initiatives aimed at innovation.
CREATIVE WAYS TO SUSTAIN AND MAINTAIN CITY INFRASTRUCTURE
  1. Apply virtualization across the enterprise capable of meeting the needs for all solutions.
  2. Employ an infrastructure capable of supporting a flexible business utilizing a work-anywhere approach.
  3. Deploy standardized infrastructure experience to its users.
    1. Standardize conferencing, wireless, and networking environments across all locations.

BOLD

Implement technologies that have a lasting effect on the business and how the City operates

  1. Provide bold, creative solutions that enable creativity, productivity and effectiveness.
  2. Automation is key to becoming a bold proactive city.
    1. Strategize on new concepts for process improvements leveraging technology.
    2. Create agile integrations and solutions between systems and processes.
LEVERAGING DATA

IT will use data to predict trends and forecast where to apply technological initiatives for future sustainability.

  1. Utilize data as an asset to predict technological direction.
  2. Leverage data virtualization, machine learning and data automation.
  3. Implement data management, standardizing how IT obtains and sources data.
  4. Develop on-demand statistical dashboards for data driven decision making.
  5. Strategize on how internal and external users will engage with data.
TO BE BOLD, TRANSPARENCY IS KEY

ITL and the ITG will work to build a mature and effective change management process.

  1. Manage change through a customer-centric change management process.
  2. Ensure change updates are received frequently using a standardized methodology.
  3. Manage expectations through formalized Project Management Industry standards “PMI”.
  4. Use industries best practices for project management.


IT Organizational Chart