Lake Havasu City has three ambulances with emergency medical services crews that respond to medical emergencies supplementing service provided by a private ambulance company (AMR – River Medical Inc.)

LAKE HAVASU CITY 9-1-1 AMBULANCE IS A FEE-BASED SERVICE

Service fees for Lake Havasu City 9-1-1 Ambulance are set by the Arizona Department of Health Services through its Arizona Ground Ambulance Service Rate Schedule. The fees are the same as those for the private ambulance company.

Lake Havasu City Fire Rescue & EMS uses the service fees to support its ambulance service with a long-term goal of becoming self-sustaining through those revenues.  Fees collected go into the general fund and in return help support and maintain our ambulance services.

PATIENT BILLING FOR AMBULANCE SERVICE

Patients who receive a city-provided ambulance service will see a bill from Lake Havasu City.

Fees are based on the level of care rendered and are typically dictated by procedures on the patient’s chart and will closely follow billing regulations.  The fees are coded as such:

• ALS (Advanced Life Support) – serious or life-threatening illness or injury that requires a paramedic
• BLS (Basic Life Support) - illness or injury that is NOT life threatening but requires prompt attention that can be handled by an EMT.
• Mileage - transport from the scene to a hospital. The mileage is charged down to the tenth of a mile. 

Patients are encouraged to check with their health insurance company to determine what emergency medical services are covered under their insurance plan.

AMBULANCE BILLING QUESTIONS

For questions about your ambulance service billing, please contact Action Ambulance Billing.

MEDICAL RECORD REPORTS

If a patient would like a copy of their medical report, it can be obtained through the fire department’s front office by either calling (928)-855-1141 during business hours or visiting the Lake Havasu City Fire Department website and downloading, completing and submitting a Request for Public Records (Fire) Form along with the required documentation.

"We are excited to introduce ambulance transport as a new service that Lake Havasu City Fire Rescue and Ems can provide to the community. We will have 2 ambulances operating 24/7 with the ability to place an in-demand unit in service during peak demand periods. The private ambulance company AMR - River Medical Inc. will also have units in Lake Havasu. The closest available ambulance will be dispatched between our agencies. This will decrease response time and improve customer service.” .