HELP CENTER

The mission of the Support Services Division is to provide all civilian and sworn personnel of the Lake Havasu City Police Department with the resources required to effectively perform their assigned duties and to enhance the capabilities of the department. Each section within the Support Services Division is an integral part of the planning and management of a broad range of services provided to the organization and falls under the supervision of the Support Services Division Captain. The Division consists of the Professional Standards Unit, The Dispatch Center, Records Unit, Jail Operations, and Property/Evidence.

PROFESSIONAL STANDARDS UNIT

The Professional Standards Unit is comprised of one sergeant who reports to the Support Services Lieutenant.  The Unit consists of one detective, one background investigator, one property and evidence custodian, and one property and evidence technician. The Professional Standards Unit is responsible for:

  • Conducting background investigations on applicants to ensure we hire individuals whose core values reflect those of the Lake Havasu City Police Department.
  • Conducting internal misconduct and other administrative investigations.
  • Managing the department's administrative investigation records.
  • Conducting internal audits on processes and procedures.
  • Managing the property and evidence room.
  • Any other projects assigned by the Chief of Police.
COMMENDING A POLICE DEPARTMENT EMPLOYEE

Our employees are committed to ensuring a safe and secure community and doing so in a professional and ethical manner. Often times, positive service from the department or a particular employee may go unnoticed unless you bring it to our attention. Employees appreciate positive comments on the job they do and deserve to know they have performed well. When you have experienced service you feel is worthy of commendation, we would like to hear about it. Positive comments will be forwarded to the employee and his/her supervisors.

CITIZEN COMPLAINTS

The Lake Havasu City Police Department views all allegations of impropriety against its police personnel seriously and actively conducts an investigation on employee misconduct. For this reason, the complainant must ensure that their complaint is based on fact.

Misconduct may relate to unethical conduct, discourteous or abusive actions, excessive use of force, violation of a Lake Havasu City Police Department regulation, or violation of a city, state, or federal law.

HOW TO FILE A COMPLAINT

Complaints can be filed in several ways:

  • By requesting a supervisor at the scene of the incident
  • By calling the police department business telephone number and requesting to speak with the on-duty supervisor
  • By filling out a Complaint/Commendation Form available at the police department

False reporting, in an attempt to unjustly discipline or defame police personnel or to place their employment in jeopardy, can result in criminal charges or civil suit by the involved employee.

THE LAKE HAVASU CITY POLICE DISPATCH CENTER

For life threatening emergencies or serious crimes in progress, please CALL 9-1-1

For non-emergency police service, please call our non-emergency line.

The Lake Havasu City Police Department’s Dispatch Center is the Public Safety Answering Point (PSAP) for Lake Havasu City. A PSAP is responsible for answering all 9-1-1 calls in the city, including calls in need of Police, Fire, and Medical response, 24 hours a day, 365 days a year. The information gathered during this contact is critical for a positive outcome. Consequently, dispatchers are trained to handle a variety of call types. The job of a Public Safety Dispatcher is a unique career. Dispatchers are required to instill calm in the reporting party and obtain the pertinent information for responding units to ensure a safe and secure community. They complete these tasks while operating the telephone, radio and computer, and delivering critical response information. The role of the Public Safety Dispatcher is an essential link between the community and the first responders whom they serve.

WHEN TO CONTACT 9-1-1
  •  Any in-progress or just occurred crime
  •  Any medical emergency
  •  Any crime involving weapons (guns, knives, bats, etc)
  •  Any fire
  •  Any time a suspect is still in or near the area
  • Any imminent danger
WHAT INFORMATION THE DISPATCHER WILL NEED WHEN CALLING 9-1-1
  •  The location where help is needed
  •  The type of problem and if it is in-progress
  •  Number of suspects
  • Suspect description (race, sex, height, weight, clothing) and last known direction of travel
  • What type of weapon was involved, if any
  •  Any additional information that relates to the incident
  • Vehicle description (color, year, make, model, license plate number), if any

The Lake Havasu City Police/Fire Department Public Safety Dispatchers are required to attend the Western Arizona Law Enforcement Training Academy, along with approximately six months of on the job training. This training allows the dispatchers to be adequately equipped with the tools necessary to assist the caller in reporting a crime or requesting emergency services. The Dispatcher's number one priority is providing the caller with the correct services in a timely manner. Often times, dispatchers will ask the necessary questions in a fast paced manner in order to provide the responding units with the most updated information. By providing the Dispatcher with the requested information, this will ultimately benefit the citizen calling as well as the emergency responders.

WHEN TO CALL THE NON-EMERGENCY LINE

The non-emergency line should be used to report calls that are not life threatening. When requesting services for non-emergency calls for service, it may be necessary for a dispatcher to place non-emergency calls on hold in order to answer incoming 9-1-1 calls.

WAYS TO REPORT A CRIME

The Dispatch Center and Records Unit are managed by the Communications Supervisor.  The Dispatch Center is typically staffed with a Dispatch Supervisor and 13 Dispatchers. The Dispatch Center dispatches for the Fire Department and Police Department, to include Animal Control.  Total calls received equal approximately 10,000 phone calls per month (9-1-1 and non-emergency). The Dispatch Center is also responsible for answering all after hours calls for the city including the Water Department, Street Department, Parks Division, and Wastewater Division. The Dispatch Center also provides TDD service for the hearing and speech impaired, and it has the ability to connect with a language line to provide translation for over 170 languages.  In April of 2017, the Lake Havasu City Dispatch Center became the first in the state of Arizona to receive text to 9-1-1, allowing citizens, who are unable to call, the ability to access emergency services.

A Public Safety Dispatcher is the critical link between the community and units in the field. Dispatchers are here to serve citizens and help first responders ensure a safe and secure community. From the greatest of disasters to the most basic of questions, dispatchers are just a call away any time of day or night.

RECORDS UNIT

The Records Unit is a focal point for all other areas of the department. Information is collected and recorded here. National, State and Local statistics are disseminated from the Records Unit.

Hours of operation are 7:00 a.m. to 6:00 p.m. Monday through Friday and 7:00 a.m. to 5:00 p.m. on Saturday and Sunday.

POLICE REPORTS
  • Complete a written request, in person or by mail. (Electronic, telephonic or fax requests are not accepted.)
  • Provide the report number, date and location of incident or collision and names of all parties involved.
  • See fees table below. We accept payment for the exact amount of the report in the form of cash, check, money order or credit card payable to the Lake Havasu City Police Department.
CRASH REPORTS

While accidents will still be available from the Records Unit of the Lake Havasu City Police Department, we are pleased to offer the public the convenience of using the friendly online method. Click the link below to obtain crash reports online.

To search for a report, users can enter the date of the accident, the report number, driver's name or location of the accident. The report can be printed immediately, at home or at the office. Should a person require a report prior to September 1, 2007, they can still retrieve it electronically by calling the Lake Havasu City Police Department Records Unit. The report can then be uploaded to the web site within one business day, in most cases.

Public Requests/Non-Subpoena
$10 (For first 3 pages; $.50 each additional page)
Public Requests/Subpoena $25/hr and $.25/page
Audio/9-1-1 Recordings
$46
Photographs
$27 per CD
BWC Video $75 with a $25 deposit
Accident Reports $10
Public Fingerprints $23
Vin Verification $30

 

Click the link below to see a full list of all city fees and charges.

JAIL OPERATIONS

HOLDING FACILITY

Lake Havasu City Police Department's prisoner process and 24 hour holding facility is located within the Police Department building at 2360 McCulloch Boulevard, Lake Havasu City, Arizona, (928) 680-5409. The holding facility has 50 single-bunk housing cells, Inmate dormitory with 16 beds, two temporary holding cell areas, and state-of-the-art computerized fingerprinting equipment. Detention Officers book, process, monitor and house, and transport prisoners daily. In addition to daily temporary bookings, the facility also provides housing and supervision for the Lake Havasu Consolidated Courts Work Release/Veterans Court/Community Service Programs for individuals that qualify. 

COURT APPEARANCE

Prisoners are “Arraigned” within 24 hours of their arrest for their initial court appearance to the Consolidated Courts located in the Mohave County Building at 2001 College Drive, Lake Havasu City, Arizona (928) 453-0705. Initial court appearances are held for public attendance at the Consolidated Court Building Monday through Friday starting at 9:45 a.m. via video monitoring, and on Saturdays, Sundays, and Holidays court begins at 8:00 a.m. via the same video monitoring system. Family members are welcome to attend the arraignment on the weekend at the Lake Havasu Police Department building. All attendees must be present prior to 7:00 a.m. and must have valid ID and are subject to being denied access to the jail/court proceedings, depending on volume and circumstance the Police Department or jail staff determines to be unsafe.  Prisoners unable to post a bond will remain in the holding facility until their initial appearance. Prisoners arrested for felony charges and/or misdemeanor domestic violence charges cannot be bonded prior to their initial appearance.

The judge will release, require/set a bond, or remand the prisoner to the custody of the Mohave County Sheriff or the La Paz County Sheriff. Prisoners with a bond will be remanded to the Mohave County Sheriff and will be transported to the Mohave County Detention Facility in Kingman, AZ.  Prisoners who are ordered released by the court will be released at the Lake Havasu Police Department holding facility after processing. All prisoners sentenced on a misdemeanor offense will serve their time either at the Lake Havasu City Jail or the La Paz County Jail, located at 1109 Arizona Ave, Parker Arizona 85344, (928) 669-6141, or Mohave County Jail located at 501 S. Highway 66, Kingman, Arizona 86401, (928) 753-0759. Destination of the inmate will be determined by the courts.

BAIL BOND

Full bond amount for each charge in the form of cash or bail bond will only be accepted at the front counter of the Lake Havasu Police Department. Credit card bonding can only be processed through the Lake Havasu Consolidated Court and during their business hours. The bonding company must be certified and approved by the Mohave County Superior Court clerk. A list of acceptable certified bond agencies is available at the holding facility and all prisoners have access to this list and also have full access to telephones to make such bond arraignments. Lake Havasu City Police Department employees are prohibited from endorsing or recommending any specific bail bond agency.

INMATE VISITATION

Female visitation will be held on Saturday and Sunday between 2:00 p.m. and 4:00 p.m. Male visitation will be Saturday and Sunday between 4:00 p.m. and 6:00 p.m. All visitors must have been checked in at the front desk prior to 5:00 p.m. in order to accommodate a 5:30 p.m. visitation.  All citizens requesting visitation to the jail will be required to present a valid form of government ID and are subject to search of their person and of their personal items prior to admission to the jail visitation area. All persons requesting access to visit an inmate can be denied by jail staff due to security or business issues without any notice.

PUBLIC FINGERPRINTING

Currently public fingerprinting is offered to the community Monday through Thursday from 4:00 p.m. to 6:00 p.m.  An appointment is required. There is a fee for public fingerprinting that is set by the City.  The fee is due and payable upon completion.

“Court ordered prints”, are taken for programs such as the “Cite and Release Program” or “Prints and Photos” ordered by the courts as a requirement of a plea agreement or mandated by Arizona State Law. These appointments are scheduled for completion Monday, Wednesday and Friday from 2:00 p.m. to 4:00 p.m. All appointments can be scheduled by calling one of the phone numbers below.

INMATE WORKER PROGRAM

THE MEN AND WOMEN IN ORANGE

Have you been driving in town and happen to see a group of men or women in bright orange shirts working on cleaning and beautifying our fair City? Ever wonder who they are and why they are doing it?

These are the men and women who are participants in the Lake Havasu City Inmate Worker Program. This program was initiated in November of 2013 by Judge Mitchell Kalauli with the Lake Havasu City Consolidated Courts and Chief Dan Doyle of the Lake Havasu City Police Department. Judge Kalauli and Chief Doyle felt that individuals whose actions brought them into the criminal justice system should have an opportunity to pay back the Community.

So what is the City Inmate Worker Program? It is a voluntary program for those incarcerated in the Lake Havasu City Jail to participate in general work projects which benefits both the City and the inmate.

Inmates who are part of the programs are scheduled for jobs of various sorts, ranging from in-house cleaning and janitorial work to outside work details that take them around the City under direct supervision. All work is strictly limited to just City projects due to Judiciary rules.

HOW THIS PROGRAM HELPS LAKE HAVASU CITY AND THE TAX PAYERS

As with any City of our size there is always some sort of work that needs to be done just to maintain the infrastructure. City Parks need to be cleaned, washes need to be checked for debris and hazards, while buildings and grounds require constant up-keep of a general nature. Inmate workers provide these services at no cost to the taxpayers. In return, their fines are reduced or eliminated. All the inmates are classified as low level offenders.

PROPERTY/EVIDENCE

The Property and Evidence Unit shall maintain secure storage and control of all property necessitating custody by the Department. The Property and Evidence Technician reports to the Professional Standards Unit Sergeant and is responsible for the security of the Property and Evidence Room.

Hours of operation are Monday through Friday 9:00 a.m. to 11:30 a.m. and 1:30 p.m. to 4:00 p.m. (Except holidays)

Appointments are preferred.

HOW TO CLAIM PROPERTY

Property - Items taken or recovered in the course of an investigation, including photographs and latent fingerprints, that are held for use in a judicial or administrative proceeding.

Evidence - Items taken or recovered in the course of an investigation that may be used in the prosecution of a case. This includes photographs and latent fingerprints. The property unit is unable to return items listed as evidence without the authorization of the case officer or a disposition from the City or County Attorney.

Safekeeping - Storage of property, other than evidence, having any value and that belongs to a known individual. To claim, provide your property receipt or other proof of ownership, the police report number along with a current government issued photo identification.

Found property - Property turned over to the Department where the owner may or may not be known and that has no apparent evidentiary value. To claim, provide proof of ownership along with a current government issued photo identification. Found property may be returned to the finder, if requested. Found property is held for 30 days.