ADVANCED METER INSTALLATION PROJECT
Lake Havasu City has launched its Advanced Meter Installation Project to enhance service for all residential water customers. Over the next 10 years, approximately 32,000 water meters will be replaced with advanced metering technology.
The initial phase of deployment is focused on areas with older equipment scheduled for replacement. As these areas are completed, the City’s Operations team will coordinate with Utility Billing to determine the next locations for installation.
SMARTER WATER MANAGEMENT WITH ADVANCED TECHNOLOGY
One of the most exciting aspects of this project is the added functionality available to customers. The new system provides detailed water usage data and leak detection capabilities.
Customers will be able to access their meter data through EyeOnWater, a web-based platform and mobile app connected directly to the metering system. With near real-time data, users can:
- Monitor water usage anytime
- Detect potential issues such as leaks or running toilets
- Better manage overall consumption from anywhere
Customers whose meters have been upgraded will receive a notice from the City with information about the upgrade and instructions on how to access and use the new technology available to them.
KEY BENEFITS OF THE NEW METERING SYSTEM
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24/7 Data Access - Access water usage data, alerts, and management tools anytime from a computer or smartphone.
- Real-Time Usage Monitoring - Track water consumption with up-to-date meter data throughout the billing cycle.
- Smarter Budgeting - Make informed decisions about water use and reduce the likelihood of unexpected high bills.
- Faster Issue Resolution - Resolve billing and usage inquiries more quickly through the customer portal or with assistance from customer service—often without the need for a field visit.
Improved Customer Experience - Enhances overall service reliability, transparency, and customer satisfaction. - Environmental Stewardship - Supports water conservation efforts by helping customers reduce usage, while also decreasing the City’s carbon footprint by minimizing vehicle trips for manual meter readings. Promotes sustainable practices and increased community awareness.
LEARN MORE
Download the EyeOnWater User Guide (PDF) for step-by-step instructions.
Watch this helpful overview of how to use EyeOnWater