HELP CENTER
 
Dial 9-1-1 if this is an emergency Dial 9-1-1 if this is an emergency
*Please include address if this question is related to your water bill.

Water and sewer service is provided by Lake Havasu City. Trash and recycling service is provided by Republic Services. The following water and sewer rates were adopted by the City Council and are effective July 1, 2021. The trash and recycling rates are adjusted annually on January 1.

WATER SERVICE

Use the form below to apply for water service. First you must select single or multiple applicants. If you are applying for service by yourself, select "Single Applicant". If are applying with a spouse or roommate, choose "Multiple Applicants".

WATER SERVICE APPLICATION

To apply for Water Service complete the following application. Please allow 48 hours for processing.

  • You are required to provide identification for all parties listed on application.
  • You are required to provide your lease/rental agreement showing all occupants of the property.
  • There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.
  • Same day service fee is $71.00; next day or future date service fee is $36.00.  Service fee and deposit will appear on first bill. Service requests will be processed based upon availability
  • Deposit can be waived with letter of credit from utility provider.
  • Please allow 45-60 days to receive your first utility bill.
  • A Two-Day Notice Is Required to Disconnect Service. Service requests will be processed based upon availability
  • E-mail notification will be sent within 24 hours of activation. If you do not receive notification, please contact Customer Service at the number below.
CUSTOMER NAME
*Required
*Required
*Required
*Required
PLEASE ATTACH A VALID STATE OR GOVERNMENT PHOTO ID
*Required
SPOUSE/ROOMATE
*Required
*Required
PLEASE ATTACH A VALID STATE OR GOVERNMENT PHOTO ID
*Required
*Required
*Required
*Required
*Required
*Required
*Required
*Required

*There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.

ATTACH A LETTER OF CREDIT (IF APPLICABLE)
*Required
  • Your first bill will be sent to you by email.
  • $71 fee applies to same day service requests.
  • Same day service requests must be made by 12 noon MST and will be processed based upon availability.
  • All other service requests will be scheduled for the next available business day.
  • Service requests are completed Monday through Friday 8 am to 5 pm, excluding City holidays.
I have read and agree to the above information.
ARE YOU THE PROPERTY OWNER?

ATTACH COPY OF RENTAL AGREEMENT
*Required
EMERGENCY CONTACT


City Regulations State:

Should utility services be discontinued by the City because of failure of the user to pay any of the charges therefore, services shall not be restored to the premises involved unless and until all charges which are delinquent, including penalties, and/or required deposits, if any, have been paid in full. The City will make a charge for restoring service which has been discontinued by reason of non-payment. Per City Ordinances, as long as there is water service to a residential property, the monthly trash charge and minimum sewer charge is mandatory. A 10% penalty charge is applied if payment is not received within 5 days of the due date on your bill. Further, City regulations provide that utility services include water, sewer, and trash and that the application of any payment will be in order: penalty, tax, trash, sewer, and then water. Non-payment of any portion of the utility bill may result in a delinquent water balance and possible discontinuance of water services. Every applicant shall be liable for services furnished until the city receives written or verbal notice to cancel and shut off services. Deposits are applied to any outstanding balance and/or service charge when the account becomes final. Refunds are issued within 30 days if they deposit exceeds amount owed.

I have read and understand the City regulations governing these utility services and charges.

*If the submit button does not work properly, make sure all required fields have been completed on this application.

To apply for Water Service complete the following application. Please allow 48 hours for processing.

  • You are required to provide identification for all parties listed on application.
  • You are required to provide your lease/rental agreement showing all occupants of the property.
  • There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.
  • Same day service fee is $71.00; next day or future date service fee is $36.00.  Service fee and deposit will appear on first bill. Service requests will be processed based upon availability
  • Deposit can be waived with letter of credit from utility provider.
  • Please allow 45-60 days to receive your first utility bill.
  • A Two-Day Notice Is Required to Disconnect Service. Service requests will be processed based upon availability
  • E-mail notification will be sent within 24 hours of activation. If you do not receive notification, please contact Customer Service at the number below.
CUSTOMER NAME
*Required
*Required
*Required
*Required
PLEASE ATTACH A VALID STATE OR GOVERNMENT PHOTO ID
*Required
*Required
*Required
*Required
*Required
*Required
*Required
*Required

*There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.

ATTACH A LETTER OF CREDIT (IF APPLICABLE)
*Required
  • Your first bill will be sent to you by email.
  • $71 fee applies to same day service requests.
  • Same day service requests must be made by 12 noon MST and will be processed based upon availability.
  • All other service requests will be scheduled for the next available business day.
  • Service requests are completed Monday through Friday 8 am to 5 pm, excluding City holidays.
I have read and agree to the above information.
ARE YOU THE PROPERTY OWNER?

ATTACH COPY OF RENTAL AGREEMENT
*Required
EMERGENCY CONTACT


City Regulations State:

Should utility services be discontinued by the City because of failure of the user to pay any of the charges therefore, services shall not be restored to the premises involved unless and until all charges which are delinquent, including penalties, and/or required deposits, if any, have been paid in full. The City will make a charge for restoring service which has been discontinued by reason of non-payment. Per City Ordinances, as long as there is water service to a residential property, the monthly trash charge and minimum sewer charge is mandatory. A 10% penalty charge is applied if payment is not received within 5 days of the due date on your bill. Further, City regulations provide that utility services include water, sewer, and trash and that the application of any payment will be in order: penalty, tax, trash, sewer, and then water. Non-payment of any portion of the utility bill may result in a delinquent water balance and possible discontinuance of water services. Every applicant shall be liable for services furnished until the city receives written or verbal notice to cancel and shut off services. Deposits are applied to any outstanding balance and/or service charge when the account becomes final. Refunds are issued within 30 days if they deposit exceeds amount owed.

I have read and understand the City regulations governing these utility services and charges.

*If the submit button does not work properly, make sure all required fields have been completed on this application.

Use the links below if you need to discontinue your service or make changes to your account information.

HOW TO PAY YOUR BILL

Before you start using the new bill payment website, you will need your new account number (found on your most recent statement) and your most recently billed amount. If you do not have your last billing statement, you can email Customer Service.

If you have your new account number AND the amount of your last utility bill, you can register your account on our new bill payment website.

If you have already registered on our new utility bill payment website, you can click the link below to pay your bill.

You can also pay by phone 24 hours a day or mail in your payment. The phone number and address are listed below. There is no charge for phone payments.

AUTOPAY INFORMATION

You can still use autopay with the new payment portal.

if your utility account was on autopay with a credit card, you will need to create an online profile and re-establish autopay on the new portal. Due to security reasons, the City was unable to transfer credit card information. The City is not imposing late fees for customers who were previously on credit card autopay and have not yet established autopay in the new system. You will have until August 1, 2021 to complete this set-up before late fees are incurred.

If your utility account was on autopay with a checking or savings account, you do not need to do anything. Your bank account information was securely transferred to the new system and your payment will draft on the due date of printing on your utility statement.

You can also sign up for Surepay to automatically pay your utility bill.

Click links below to learn more about your utility bill, learn how to conserve water, and learn how to save on your bill.

SEWER SERVICE

You can pay your sewer loan bill through our online utility payment portal. That website requires a login.

Click the links below to learn more about city sewer system.

TRASH & RECYCLING

Republic Services provides refuse and recycling services in Lake Havasu City. Operating hours are Monday through Friday from 8 a.m. to 4 p.m. Click the link below to visit their website, and be sure to follow Republic Services on Facebook. They are available to answer any questions.

QUESTION OR COMMENTS